Legal
Privacy Policy
Last updated: 1 September 2026
Hunter Grid and Solar Pty Ltd (“Hunter Grid and Solar”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information collected through this website and in the course of providing electrical and energy services.
Information we collect
Depending on how you interact with us, we may collect:
- your name, phone number and email address;
- the address, postcode or location of a proposed job;
- enquiry details, service requirements, quote and appointment information;
- customer communications and records relating to work we perform; and
- website usage information such as device, browser, pages viewed, referring source and interactions with the website.
How we collect information
We generally collect information directly from you when you submit a website enquiry, email or call us, request a quote, arrange an appointment, or engage us to provide services. Website enquiries are securely transmitted through our website hosting and email-delivery providers to our business email account.
We may also collect website usage information through cookies, tags and similar technologies.
Why we use your information
We use personal information to respond to enquiries, assess work, prepare quotes, book appointments, provide and administer services, communicate with customers, maintain business records, improve the website, protect our systems, and measure the effectiveness of our advertising and marketing.
We will only use personal information for direct marketing where permitted by law. You can ask us to stop direct marketing communications at any time.
Website tracking and cookies
This website uses Google Tag Manager to manage website tags. Tags configured through it may include Google Analytics, Google Ads or similar measurement tools. These services may use cookies or similar technologies to collect information about visits and interactions so we can understand website performance and measure advertising.
You can restrict cookies through your browser settings. Doing so may affect some website functionality. You can also use the privacy and advertising controls offered by the relevant platform.
Who we may share information with
We may disclose information where reasonably necessary to service providers that help us operate, including website hosting, email, IT, analytics, advertising, accounting and business administration providers; tradespeople, suppliers or subcontractors involved in requested work; professional advisers; and regulators or authorities where required by law.
Our current website uses hosting services, Resend for website enquiry delivery, Google Tag Manager, and Microsoft 365 for business email. We do not sell personal information.
Overseas processing
Some technology providers, including Google and hosting or email providers, may process or store information outside Australia, including in the United States and other countries in which they or their service providers operate. The countries involved may vary according to the provider’s infrastructure.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held in email, business systems and records used to deliver and administer our services. We retain information only for as long as reasonably required for the purposes described in this policy or to meet legal, insurance, tax and record-keeping obligations.
Access, correction and deletion requests
You may ask to access or correct personal information we hold about you. You may also ask us to delete information, although we may need to retain some records where required or permitted by law. Contact us using the details below. We may need to verify your identity before actioning a request.
Privacy complaints
If you have a privacy concern, contact us and explain the issue. We will acknowledge and investigate your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Future services
If we introduce call recording, transcription, an AI receptionist, a customer relationship management platform, Meta Pixel, marketing SMS or another service that changes how personal information is handled, we will update this policy and provide any additional notice or consent process required before using it.
Contact us
Hunter Grid and Solar Pty Ltd
Phone: 0487 412 340
Email: admin@huntergridandsolar.com.au
Service area: Hunter Valley and surrounding regional NSW